Possibly, every industry has them: the people whose job is to make it easier for every customer to use the company’s products.
It shouldn’t come as a surprise, then, that cryptocurrency-related services also have their support desks, especially given how young the industry is - hardly anyone can be expected to need no help from day one.
What is it like to offer help with problems with such a new technology? Two support team members shared their stories with us. Meša Omerović works at Bity, a Swiss fully-regulated crypto finance service provider. Stephen Woodridge is a support team member and education project lead at MyEtherWallet (MEW), one of the most popular Ethereum wallets.
The most common issues that people have, Stephen says, are: “I got phished/hacked. Please return my funds;” “I lost my password/private key, can you restore them?;” “It says ‘Insufficient Funds’, but I have plenty of tokens!;” “Where are my funds stored?;” “I'm having an issue with another wallet.”
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